FAQ

Q. Are you wholesaler or retailer?

We are manufacturer, wholesaler, exporter and supplier offer the best qualities of products along with best prices compare to a market. We also provide our products at a low minimum order quantity to Small Shop owners.

Q. Which Shipping Company do you use for ship?

We use FedEx, DHL, UPS, and TNT for all Destinations. We have three types of shipping services Fast, Good & Cheap. As well we do sea freight & Air Cargo. We ship to every corner of the world.

Q. What payment methods we accept?

Wise.com, PayPal, Razor pay, Bank Wire Transfer and via many Payment Gateway.

Q. What are the shipping Charges?

 Shipping Charges are based on the weights of Consignment.

Q. Which information you will have to provide at order
placement time?

You will have to provide Physical Address & Zip Code for shipping. And you will have to provide your contact number.

Q. How to place an order?

Send us an iquiry and submit requirments with each stones & quantity and send it after that we will contact you through email and call or whatsapp.

Q. What is Minimum Ordering Amount?

Our Minimum Ordering Amount is 1000 US$. We accept payment in all Currency. Our Minimum Order Quantity for all items is perfect for small shop owners.

Q. How long will it take for my items to arrive?

It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

It will usually take between 2-3 business days.

Q. Where can I place an order from?

You can place an order from any country, we ship Worldwide.

Q. Which currency will I be charged in?

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. How can I pay?

We accept all Major Credit Cards: Visa, MasterCard, Discover, Amex , Bank transfer , wire transfer and also PayPal.

Q. Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

For most countries, you will not have to pay customs, but it depends where you located are and if you order more than 1 piece.

Q. Are crystals ethically sourced?

We want you to be satisfied, and understand that sometimes what you can see on a web site doesn’t match how the real crystal appears physically. We do our utmost to photograph them and describe them accurately, but recognize that we can’t  always meet everyone’s expectations. We don’t stock any crystals we wouldn’t want to own.

Q. When will you have to pay?

Once you place an order we will reply to you as soon as possible with your purchase order invoice. you have to pay after order Confirmation. Generally, you will have to pay 50% Payment in advance and remaining Payment before the shipment process.